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Switching Payment Processors: What You Need to Know


Stressed businesswoman holding her head in her hands while sitting in front of her computer at a desk stacked with paperwork and thinking it’s time to change payment processors

Have you recently discovered that you need to find and implement a new payment processing system for your company?


If so, you are in the company of many others. Recently, customers have been informed about an imminent end-of-life (EOL) for the Payment WorkSuite product.


Similarly, ChargeLogic customers have been advised that ChargeLogic Connect for Microsoft Dynamics 365 Business Central and NAV ERPs will soon be discontinued.


Whether you’re among those in this mad dash or just disappointed in your current payments solutions provider, you need a merchant services solution that can provide a seamless transition in addition to benefits above and beyond what you’ve experienced in the past.


We’ve got good news for you!


If your company uses Microsoft Dynamics 365 (either on-premises NAV or cloud Business Central), USTPay is already integrated into your system and can provide a smooth and streamlined transition, plus plenty of payment processor and gateway options for a customized solution structured to your specific needs.


Below is your survival guide to working through the options and implications of switching to the right payments provider for your business.


So, take a deep breath and read on.


The Importance of choosing the right payments solution


Your business relies on being able to process payments from your customers. WHO you choose to partner with will directly affect not only your experience but your customers' experience as well.


As a pre-integrated payment solution within Dynamics 365 Business Central, USTPay provides a streamlined process to onboard you with all your information securely backed up to the cloud. No more downtime for scheduled backups or concerns about data loss. Everyone on your team has access to the most up-to-date information, regardless of where they access it.


The challenges of switching to a new payment processor


We all know that change can lead to better things, but when it comes to technology, change is also complex and stressful, especially when your sales and customer receipts are involved.


You not only need to find the solution that’s best for you and your clients, but you also need to justify your ultimate choice to company stakeholders. Security is always one of the top priorities, but other considerations include compliance, downtime risk during transition, integration with other apps and tools, and, of course, cost.


As an agnostic payments solutions provider to our clients, UST is not owned by a processor, nor do we own any PCI-compliant gateway ourselves. Instead, we offer 120+ gateway and processor choices and can provide unbiased recommendations according to your specific needs.


Considerations for companies in transition


Here are some of the concerns we hear about from clients embarking on the transition to a new payment processing partner and the benefits USTPay offers to its clients:


  • Safeguarding stored data: Moving stored data is a concern of mammoth proportions, and for good reason. The apprehensions we hear most often pertain to data security and integrity, and compliance. In addition to tokenizing data to protect it from unauthorized access, we ensure strategic planning and execution in the data migration process.


  • Getting quotes for fees: Because USTPay offers multiple payment processors and gateway options, we can request fee quotes from different providers, so you can take those into consideration when making your choice. These can include processing, gateway, and monthly fees, some of which may be negotiable. And due to our Level 3 payment processing, you may also benefit from lower Visa/Mastercard interchange fees.


  • Additional programming needs: Investigating whether additional programming may be required when switching to a new payments provider is a smart move before finalizing your decision. Some potential reasons for additional programming may include different security requirements or payment processing flows and updating the API code to connect to the new processor. The amount of programming will be unique to your situation, so looking into it on the front end is a smart decision.


  • Testing the new integration: Before going “live” with a new gateway or processor, you will want to do sufficient testing. USTPay can be easily deployed in a test environment within minutes, and “test” credit card numbers can be used to test functionality. Once you deploy USTPay in a production environment, you can test a “live” $1.00 credit card transaction and subsequently void it. This way, you have peace of mind knowing that USTPay is ready to use with your customers.


  • Migration timeline: This is a critical factor to understand, especially if you’re moving away from Payment WorkSuite, ChargeLogic, or another payment provider.


Before deciding on partnering with a new payment processing provider, streamlining the transition and minimizing downtime risk should be key discussion points. Dynamics 365 Business Central users will benefit from a smooth and timely transition because our integration is already built into the platform.


  • Security and compliance: Since USTPay’s integration is already built into D365/BC, it tokenizes credit card data, ensuring the security of your organization’s data.


  • Portability of tokens: Another additional level of security, token portability can protect merchants from business disruption when a payment processor software might announce EOL.


Additional benefits of partnering with USTPay


U.S. Transactions Corp. (UST) is an agnostic service provider to our clients.


What does that mean for you? Two things:


1. You'll benefit from core vaulting, an extra level of protection that’s separate from the gateway and secures sensitive payment data - including encryption, tokenization, and data segmentation - in the event of a breach.


But - it's important to fully understand the concept of core vaulting to avoid being held "hostage" to your payment processor.


Essentially, core vaulting allows you to store credit card data in a PCI-compliant vault independent of your payment processor. You decide which payment processor to send the card data to for settlement. All payment processors will also vault the credit card data–but in a way that limits you to using only their services for settlement of your customers' payments. Don’t get stuck relying solely on the payment processor for core vaulting.


2. Since a processor does not own us, nor do we own any PCI-compliant gateway ourselves, we can advise you with truly unbiased recommendations. The USTPay solution offers 120 PCI-compliant gateways and processors out-of-the-box, so you choose a solution you want (not one forced upon you).


The bottom line


We hope by now you understand why USTPay is the ideal merchant services payment processor option for companies in the Dynamics 365 Business Central space:


  • Change or add payment gateway options anytime.

  • Embrace the ease of accounting software integration with Microsoft Dynamics 365 Business Central.

  • Choose from 120+ payment gateways - freedom of choice no other provider can offer.

  • Save money with interchange fees up to 30% lower; you’ll save money in addition to feeling confident about security and compliance with Level 3 payment processing.


If you have questions or want to learn more about how USTPay can revolutionize the way you do payments, please reach out - we’d love to hear from you!


About the author


U.S. Transactions Corp., a premier B2B enterprise service provider, collaborates with its clients to deliver an exceptional experience every time, from industry-lowest rates and cutting-edge technology to Level-3 processing that can save your organization up to 30 percent on costs! Since 2009, UST has been a trusted source for Commercial Enterprises, Associations, and Nonprofits looking to maximize their success rate through superior payment solutions designed specifically for them.

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